FAQ

Still have questions? Contact us at luxentertainmentagents@gmail.com

Frequently Asked Questions

Can I order from the US, abroad, or Europe?

Currently, Luxe Panties operates exclusively within the UK, but we're excited to announce that we will soon be offering worldwide shipping. Stay tuned for updates as we expand our services to include international destinations, allowing you to easily order your favorite items from anywhere in the world. If you have any questions in the meantime, please don't hesitate to contact us.

How can I track my order?

Rest assured, every shipment includes a tracking number for your convenience. This way, you can monitor your package’s journey until it safely reaches you.

Will “Luxe Panties” appear on the sender's address or my bank statement?

No worries! Your privacy is paramount to us. Your order will be shipped discreetly, with no mention of Luxe Panties on the packaging or any associated paperwork. We ensure every transaction remains confidential.

Are there any additional costs?

Absolutely not! At Luxe Panties, we believe in transparency and simplicity. There are no membership fees or hidden costs. You simply pay for the products you purchase and their shipping. Enjoy a straightforward ‘shop and go’ experience without the need for registration or any other obligations.

I've placed an order but haven't received it yet. What should I do?

We’re committed to providing a seamless shopping experience. If you have any questions, feel free to contact us at luxentertainmentagents@gmail.com, use the live chat in the bottom right corner of our website, or fill out the contact form.

Occasionally, our team may need up to 48 hours to begin processing your order, which may include wearing or personalising the item. We ask for a little patience; the wait ensures you receive the highest quality product. If your order is delayed, we will inform you of this. Your peace of mind is our priority.

I have special requests. Can you accommodate them?

Certainly! At Luxe Panties, your satisfaction is our priority. We offer a diverse array of customisations and special services tailored to meet your unique needs. If you have specific requests or can’t find exactly what you’re looking for, please don’t hesitate to reach out. You can email us at luxentertainmentagents@gmail.com, and we’ll be delighted to discuss how we can fulfil your special requirements.

How are the items packaged?

At Luxe Panties, we prioritise your privacy. Each item is meticulously packaged by our dedicated team in plain black packaging, securely sealed to ensure discretion and maintain the highest quality standards throughout delivery.

How can I cancel an item I've already purchased?

Please note that due to the personalised nature of our products, cancellations and returns are generally not possible once an order has been placed. We encourage you to review your selections carefully before finalising your purchase.

What product categories are offered at Luxe Panties?

Luxe Panties offers a captivating assortment of products, catering to diverse tastes and preferences. Our range includes everything from socks to panties and leggings, ensuring a variety of choices for our customers.